Returns and Exchanges
Our return policy
1. Taafo offers a 30 days return policy (from the date of receipt). We do not offer free returns at this time and customers are responsible for all return shipping cost.
2. We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
3. We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package.
4. We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed.
5. Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
Return Procedure
1. Before returning the package to us for any reason, please email your request to
sophia@taafo.com. In the email please include 1/ order number 2